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How do I login?

Please login using your email address and password.  If you don't know your password, please click here to reset your password.

What do I do when I receive a close out package from my processor and need to file a claim with the Fraud Loss Protection Plan?

Register at our new fraud solutions website at and upload your fraud claim(s).

How has the process of submitting claims changed?

Claims will only be accepted online through our new fraud solutions website at

What will happen if a claim a claim is received via mail, email or fax?

All claims will be mailed back to banks with instructions on how to file at

How will the new claim submission process affect the claim deductible and copayment?

There will not be any changes to the claim deductible or copayments.

How does this new process affect the current terms & conditions of the Fraud Loss Protection Plan?

The new process does change any of the terms & conditions.

Who do I contact when I have questions regarding claim submission?

Card Risk Management Team,